🤓User support

At NeaChat, we are committed to providing you with high-quality user experience and efficient technical support. If you encounter any problems or difficulties during use, you can seek help in the following ways:

  1. Help documents and tutorials: Please refer to our gitbook user documentation and online tutorials. These resources introduce the functions and operation steps of NeaChat in detail, and can help you quickly solve common problems.

  2. Frequently Asked Questions (FAQ): In the app or on the official website, you can find the Frequently Asked Questions (FAQ) section. Common questions and solutions of users are covered here, which may provide you with real-time help.

  3. Online customer service support: If you need instant technical support, please try to contact our online customer service. Inside the NeaChat app, tap the menu button and select the "Help & Support" option. Here you can communicate directly with our technical support team in real time.

  4. Email Support: You can also email our technical support team with questions or feedback. Please send an email to [hello@neachat.com] and describe the problem you are encountering in detail. Our technical support team will assist you as soon as possible after receiving the email.

Please note that our technical support team will respond to your request as soon as possible during business hours. During non-working hours or statutory holidays, the response time may be slower. We appreciate your understanding and patience, and we're here to help.

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